Info

 

Shipping

  • We currently only ship within Australia via our online shop.
  • We do offer international shipping via email – contact@superlost.co
  • Free shipping in Australia.
  • We use the Express Post service from Australia Post. Please allow 1-3 days.
  • You’ll be sent a tracking number when your Superlost is shipped.
  • Deliveries are sent during business hours between Monday and Friday. Purchases made on Saturday and, Sunday and public holidays will be processed on the next business day.
  • All deliveries must be signed for. Please ensure your delivery address is attended. We suggest providing a business address where possible, or where someone will be able to sign for the delivery between 9am and 5pm. Please note we cannot deliver to PO box addresses.

Garment care 

  • Dry clean only.
  • Our silks are reclaimed and we do not know their exact contents. This is why particularly relevant regarding dyes. 
  • We recommend you send your Superlost to a GreenEarth drycleaner. It’s safer for you, the environment and it’s better for your clothes.
  • Always store silk in a dry, cool place, preferably hanging.

Returns

  • Superlost accepts returns. Garments must be in original condition, with tags attached, unworn and unwashed.
  • We refund only – sorry, no exchanges.
  • Contact us via email within seven days of receiving your order and we’ll issue you a return number. Post your item to: Superlost Clothing, 49 Gipps Street, Port Fairy, VIC, AUSTRALIA, 3284.
  • Superlost will review items when received. Refund amount includes the cost at purchase (excluding any shipping costs) directly to the credit card used for the purchase. We’ll notify you via email.
  • We check and re-check everything during the production process and before shipping, but if you receive an item that is faulty please let us know immediately via email and we’ll find a solution. Each case will be handled individually as every Superlost piece is unique and cannot be replaced.

Payment Method

  • Customers can pay by credit card using our secure checkout. All major credit cards are accepted.
  • Note that all product prices indicated and payments made on this site are in Australian Dollars. All prices include GST.

Privacy

  • Superlost understands your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian privacy law.
  • We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form. Superlost does not collect or record any credit card details you may provide when purchasing products from our website.

Contact

Phone: +61 423 181 045
Email: contact@superlost.co
Skype: hackettloren
Post: Superlost Clothing, 49 Gipps Street, Port Fairy, VIC, AUSTRALIA 3284
ABN: 43911789683